Returns & Exchanges

At Bookish Society, every item is carefully made-to-order, so we get sizing and details perfect. If something's off, we'll make it right. No questions, no hassle — just products you will love.

Effective Period

All requests must be submitted within 30 days from the delivery date. If for any reason you are not completely satisfied with your purchase, simply reach out to us. We will gladly make it right in accordance with our Money-Back Guarantee.

Eligibility for Return, Refund or Replacement

Customers may choose to receive a replacement, refund, or return the product if:

  • The product is defective, damaged, broken, or not functioning properly.
  • The product received is different from the description or personalized information on the order.
  • The size (or specification) does not match the order.
  • The product is missing, lost, or not delivered correctly.
  • The product is damaged during shipping.

Note: If the request is approved, customers do not need to return the original item.

Non-Eligibility for Return, Refund or Replacement

The policy does NOT apply to:

  • Requests made after 30 days from the date of receipt.
  • Customers who select the wrong size, product, shipping address, or personalization details (e.g., name engraving, quote).
  • Products damaged due to misuse or poor maintenance.
  • Personal reasons such as change of mind, dislike, or change of style preference.
  • Products purchased on promotion, sale, or during special campaigns.
  • Personalized or custom-made products, except if there is a manufacturer's defect, wrong delivery, or damage. (If the error is caused by incorrect information provided by the customer, no exchange, return, or refund will be given).

How to Submit a Return, Exchange, or Refund Request

Submit your request via our contact page: Help & Contact or by email at support@bookishsociety.com. Please provide the following information:

  • Full name
  • Order number
  • Detailed description of the issue
  • Photos or videos showing the specific issue (please ensure images show the full product and the defect/personalization error clearly)
  • Your preference: replacement or refund

If your request meets the eligibility criteria, we will process your request accordingly.

Shipping & Fees

  • Our fault: Free replacement shipping (prepaid label if needed).
  • Your error: You cover return shipping.

Processing Time

  • Return Processing: Once we receive a returned product, we will inspect it and process the return within 2-3 business days.
  • Refunds: Refunds will be processed after return inspection (if applicable), typically within 5-10 business days.
  • Replacements: For approved replacements, Bookish Society will ship the new product of the same or equivalent value shortly after issue verification.

Condition of Returned Products

Returned products must be in original condition, unused, with intact tags, accessories, and original packaging. Returns will not be accepted if the product shows signs of use, damage, or is missing accessories.

Data Protection

All customer information and payment data are handled securely and will be permanently deleted after your case is resolved.

Bookish Society's Right of Refusal

Bookish Society reserves the right to refuse returns, refunds, or replacements that do not meet the criteria outlined above.

For any further questions or to begin a claim, please contact us at support@bookishsociety.com. Thank you for trusting Bookish Society!