Refund policy

At Bookish Society, every item is carefully made-to-order with close attention to sizing and detail. If something goes wrong on our end — a defect, a wrong item, or damage in transit — we'll make it right quickly and without hassle. Just reach out within 30 days and we'll take care of it.

Effective Period
All requests must be submitted within 30 days from the delivery date. If your order arrives with an issue on our end, contact us and we'll gladly make it right under our Money-Back Guarantee.

Eligibility for Return, Refund or Replacement
You may request a replacement, refund, or return if:

  • The product is defective, damaged, broken, or not functioning properly.
  • The product received differs from the description or the personalization details on your order.
  • The size (or specification) doesn't match what you ordered.
  • The product is missing, lost, or wasn't delivered correctly.
  • The product was damaged during shipping.

Note: If your request is approved, you won't need to return the original item.

Not Covered
This policy does not cover:

  • Requests made more than 30 days after delivery.
  • Orders where the customer selected the wrong size, product, shipping address, or personalization details (e.g., name engraving, quote).
  • Damage caused by misuse or poor care.
  • Change of mind, dislike, or a change in style preference.
  • Items purchased on promotion, sale, or during special campaigns.
  • Personalized or custom-made items — unless there's a manufacturing defect, wrong delivery, or shipping damage. (If the error is due to information the customer provided, we're unable to offer an exchange, return, or refund.)

How to Submit a Request
Reach out via our Help & Contact page or email support@bookishsociety.com with:

  • Full name
  • Order number
  • A description of the issue
  • Photos or a video clearly showing the product and the defect (please include the full product, not just a close-up)
  • Your preference: replacement or refund

We'll review your request against the criteria above and follow up with next steps.

Shipping & Fees

  • Our fault: replacement shipping is free (prepaid label if needed).
  • Customer error: return shipping is covered by the customer.

Processing Time

  • Return inspection: 2–3 business days after we receive the item.
  • Refunds: processed within 5–10 business days after inspection (if applicable).
  • Replacements: shipped shortly after we verify the issue.

Condition of Returned Products
Returned items must be unused, in original condition, with tags, accessories, and packaging intact. We're unable to accept returns showing signs of use, damage, or missing parts.

Data Protection
Your information and payment data are handled securely and permanently deleted once your case is resolved.

Our Right of Refusal
Bookish Society reserves the right to decline returns, refunds, or replacements that don't meet the criteria above.

Questions or ready to start a claim? Email us at support@bookishsociety.com — we're happy to help.