Refund policy

At Bookish Society, every item is carefully made-to-order with close attention to sizing and detail. If something goes wrong on our end — a defect, a wrong item, or damage in transit — we'll make it right quickly and without hassle. And if an item simply isn't right for you, you can return it within 30 days of delivery. Just reach out and we'll take care of it.

Effective Period
All requests — claims and returns — must be submitted within 30 days from the delivery date. If a package never arrives, please contact us within 30 days of the latest estimated delivery date. If your order arrives with an issue on our end, contact us and we'll gladly make it right under our Money-Back Guarantee.

Order Changes & Cancellations
Orders are processed automatically 1 hour after they're placed, so production can start right away and your order reaches you as fast as possible. You can cancel an order yourself within that first hour from your account (Orders › choose the order › Cancel order); to change an order instead, email support@bookishsociety.com within the same hour. After 1 hour, orders can no longer be modified or canceled. If you live in the EU or UK, your statutory right of withdrawal described below still applies.

Eligibility for Return, Refund or Replacement
You may request a replacement, refund, or return if:

  • The product is defective, damaged, broken, misprinted, or not functioning properly.
  • The product received differs from the description or the personalization details on your order.
  • The size (or specification) doesn't match what you ordered.
  • The product is missing, lost, or wasn't delivered correctly.
  • The product was damaged during shipping.

Note: If your request is approved, you won't need to return the original item.

30-Day Returns
Changed your mind, or the size or style isn't quite right? Every customer can return unworn, unwashed items in their original condition within 30 days of delivery.

  • How to start a return: Email support@bookishsociety.com with your name, order number, and the item(s) you'd like to return. We'll reply with the return address and instructions.
  • Return shipping: US orders: we email you a prepaid return label, and a flat $5.99 return shipping fee is deducted from your refund. Orders outside the US: return shipping is paid by the customer.
  • Repeated returns: We may decline future orders from customers with a history of excessive returns or refund requests, or of returning items that have been worn, washed, or damaged.
  • Your refund: Once your return arrives and passes inspection, we refund the item price to your original payment method. Original shipping costs are not refunded, except where EU or UK law requires it (see below).
  • Exchanges: We don't offer direct exchanges — simply return the item and place a new order for the size or color you'd like.
  • Personalized items: Items made with your own personalization (for example, our custom-name necklaces) can't be returned for a change of mind — only if they arrive faulty, damaged, misprinted, or incorrect.

Not Covered
This policy does not cover:

  • Requests made more than 30 days after delivery.
  • Orders where the customer entered the wrong shipping address or personalization details (e.g., name engraving, quote). (Chose the wrong size or product? See 30-Day Returns above.)
  • Damage caused by misuse or poor care.
  • Returns of items that have been worn, washed, or are not in their original condition.
  • Personalized or custom-made items — unless there's a manufacturing defect, wrong delivery, or shipping damage. (If the error is due to information the customer provided, we're unable to offer an exchange, return, or refund.)

How to Submit a Request
For a change-of-mind return, the quickest way is to request it from your account (Orders › choose the order › Request return). For a damaged, misprinted, wrong or lost item, reach out via our Help & Contact page or email support@bookishsociety.com with:

  • Full name
  • Order number
  • A description of the issue
  • Photos or a video clearly showing the product and the defect (please include the full product, not just a close-up)
  • Your preference: replacement or refund

We'll review your request against the criteria above and follow up with next steps.

Shipping & Fees

  • Our fault: replacement shipping is free (prepaid label if needed).
  • Change of mind (including choosing the wrong size or style): US returns use our prepaid label, with a flat $5.99 return shipping fee deducted from the refund; outside the US, return shipping is paid by the customer. Original shipping costs are not refunded (except where EU or UK law requires it).

Processing Time

  • Return inspection: 2–3 business days after we receive the item.
  • Refunds: processed within 5–10 business days after inspection (if applicable). Refunds for EU and UK withdrawals are always issued within the 14-day legal deadline described below.
  • Replacements: shipped shortly after we verify the issue.

Condition of Returned Products
Returned items must be unworn, unwashed, and in original condition, with tags, accessories, and packaging intact. We're unable to accept returns showing signs of use, damage, or missing parts. (EU and UK customers returning an item under the right of withdrawal: see “Condition of the item” below.)

Right of Withdrawal for EU & UK Customers
If you live in the European Union or the United Kingdom, you have the legal right to cancel your order (withdraw from the contract) within 14 days without giving any reason — even though our items are made to order.

  • Withdrawal period: 14 days from the day you (or someone you name, other than the carrier) receive the item. If your order arrives in several packages, the 14 days start on the day you receive the last one.
  • How to cancel: Tell us before the 14 days are up with a clear statement — for example, an email to support@bookishsociety.com or a message through our contact page with your name, order number, and the item(s) you want to return. You may use the model withdrawal form below, but you don't have to.
  • Sending the item back: We'll reply with the return address and instructions. Please send the item(s) back without undue delay and no later than 14 days after the day you told us you're cancelling. You meet this deadline if you send the item(s) before the 14 days are up.
  • Return shipping costs: You pay the direct cost of sending the item back — unless it arrived faulty, damaged, misprinted, or isn't what you ordered, in which case our claims process above applies and you pay nothing.
  • Your refund: We'll refund all payments we received for the returned item(s), including the original standard shipping cost (if you chose a more expensive shipping option, we refund only the cost of our cheapest standard option). We'll refund you without undue delay and no later than 14 days after the day you told us you're cancelling; we may hold the refund until we receive the item(s) back or you send us proof that you've shipped them, whichever comes first. We use the same payment method you used for the original purchase, and you won't be charged any fees for the refund.
  • Condition of the item: You may handle the item as you would in a shop to check its size, look, and fit, but please don't wear it outside, wash it, or remove its tags. You're only responsible for any loss in value caused by handling the item beyond what's needed to check it.
  • Exceptions: The right of withdrawal doesn't apply to items made to your specifications or clearly personalised — for example, our custom-name necklaces or any item with your own name, text, or photo. These items are still covered if they arrive damaged, misprinted, or incorrect.

This right of withdrawal is in addition to your statutory rights for faulty or non-conforming goods (the legal guarantee), which nothing in this policy limits. Our 30-day return policy above is more generous than this 14-day legal minimum and applies to all customers; it does not limit your statutory rights in any way.

Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Lumotee (Bookish Society), 1001 S Main St, Kalispell, MT 59901, USA, support@bookishsociety.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

Data Protection
Your information is handled securely and used only to resolve your request. Card details are handled by our payment processors and are never stored by us.

Our Right of Refusal
Bookish Society reserves the right to decline returns, refunds, or replacements that don't meet the criteria above. This does not affect your statutory rights as a consumer.

Questions or ready to start a claim? Email us at support@bookishsociety.com — we're happy to help.